1. Provider and scope
Hostlim is a trading name of OMER RETZEPOGLOU MPARIS TOU RAMADAN (Sole proprietorship), registered at Σέλερο, Ξάνθη, Ελλάδα, postal code 67150, tax/VAT number 130102610, G.E.MI. registration 170544846000. Contact: info@hostlim.com, telephone +30 6934641482. The business record is available in the G.E.MI. registry.
These terms, the selected plan description, the order confirmation and the Acceptable Use Policy govern the contract. Any special terms are disclosed before ordering. Mandatory consumer rights remain unaffected.
2. Services and technical management
We provide specialist, fully managed hosting for WordPress and WooCommerce. Website and storage limits, backup frequency, billing cycles and additional services are defined in your selected plan.
Management includes the updates, monitoring, security and optimisation listed in the plan. It does not automatically include website design, content creation, custom development, third-party licences or management of sales transactions. Additional work is agreed separately.
We exercise reasonable technical care. Compatibility problems involving plugins, themes or custom code may require cooperation with you or their developers. We do not promise uninterrupted availability, absolute security or search-engine rankings; this does not limit our obligation to deliver the agreed service.
3. Orders, prices and renewals
Before you order, we disclose the service, total price including applicable taxes and mandatory charges, duration and renewal conditions. Acceptance and activation are confirmed electronically. Keep the confirmation and terms of your order.
Services are prepaid for the selected billing cycle. Available payment methods and any agreed automatic charging are shown before payment. Renewal, stopping automatic charges and cancellation follow the conditions disclosed in your order and account. We do not impose undisclosed mandatory charges.
Overdue payments are notified with a reasonable opportunity to remedy before suspension, unless law or a serious security risk requires immediate action. Permanent deletion requires prior notice of the deadline for exporting data.
4. Your account and content
Provide accurate account details, protect your credentials and promptly report unauthorised access. You are responsible for lawful content, software permissions and information provided to your visitors or customers.
You retain ownership of your content. You permit access, storage and technical processing only as necessary to deliver and support the service, protect security and comply with law. Processing personal data on your behalf requires a written Article 28 GDPR processing agreement. The public privacy policy does not replace that agreement; contact us for the relevant contractual information.
5. Migration, backups and export
WordPress or WooCommerce migration is included without an additional migration charge as part of the service and is arranged with support. It requires suitable access to the previous provider and technical feasibility. Completion time depends on size, compatibility and DNS changes.
Backups follow the frequency of the selected plan. The service is not an agreement to archive every historical copy indefinitely. Contact support about available restoration points. Restoration depends on an appropriate available backup and cannot recover every intervening change. We remain responsible for creating the agreed backups.
You may request export of your files and database before termination or deletion. Post-termination access and retention periods are website data and all backups under our control, both on the server and in Google Drive, are deleted no later than 30 days after the service actually ends. Request export before termination; access during the deletion period is not guaranteed. This deadline does not apply to accounting records or separate records subject to a different lawful retention obligation.
6. Consumers: withdrawal and refunds
If you act as a consumer, you generally have 14 days from conclusion of a distance service contract to withdraw without giving a reason. Send an unambiguous statement to info@hostlim.com or the business address before the deadline.
You may also exercise withdrawal online using the dedicated function: the public function at https://hostlim.com/withdrawal.php, available without signing in. Review your details and select Confirm withdrawal. We record the submission time and send an email acknowledgement containing your declaration and its date and time. You may also send an unequivocal withdrawal declaration to info@hostlim.com. The function provides submission confirmation and an acknowledgement on a durable medium.
Starting service within the withdrawal period requires your express request where the law requires it. Activating hosting does not automatically extinguish withdrawal rights. Only a proportionate amount for service supplied before withdrawal may be due where the legal conditions are met. Loss of the right upon full performance applies only after the required prior declarations and complete performance of the service.
Withdrawal refunds are made without undue delay and within 14 days after notification, using the original payment method unless you expressly agree to another method at no cost. Exceptions for other services or digital content apply only if statutory conditions are met; there is no blanket exclusion for domains or hosting.
Model statement: “To OMER RETZEPOGLOU MPARIS TOU RAMADAN, Σέλερο, Ξάνθη, Ελλάδα, info@hostlim.com: I hereby withdraw from my contract for [service description], ordered on [date]. Consumer name and address: […]. Order number: […]. Date: […]. Signature, only for a paper statement.” Use of this model is optional.
Cancellation outside statutory withdrawal is subject to the commercial policy cancellation takes effect at the end of the already paid service period, with no discretionary refund for its unused portion. Statutory withdrawal and mandatory remedies, including those for a service that does not conform to the contract, remain unaffected, without limiting statutory rights.
7. Service quality and liability
For lack of conformity of a digital service, consumers retain statutory remedies including restoration of conformity, price reduction or termination where the legal conditions are met. Contact support with a description of the problem.
Liability is determined under applicable law. No term excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Events beyond our reasonable control are assessed in light of the circumstances and our notification and remediation duties.
8. Changes, complaints and applicable law
Material changes are notified on a durable medium before taking effect. Completed orders are not changed retrospectively. Where a modification to a digital service negatively affects use beyond a minor degree, statutory information and termination rights apply.
Send complaints to info@hostlim.com. Consumers may contact the Hellenic Consumers’ Ombudsman where the matter falls within its remit. This does not represent a commitment to mandatory participation in every ADR procedure.
Greek law applies without depriving consumers in other countries of the mandatory protection afforded by applicable law in their habitual residence. Access to courts competent under mandatory jurisdiction rules is preserved.
